Privacy Policy

Privacy Policy for Petblush

At PetBlush, we value the trust you place in us and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, products, and services.

1. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
  • Non-Personal Information: IP address, browser type, device information, and browsing behavior.
  • User-Generated Content: Reviews, feedback, and uploaded photos/videos shared with PetBlush.

2. How We Use Your Information
We use your information to:

  • Process orders and provide customer support.
  • Send updates about orders, promotions, and new products.
  • Improve our website, products, and services through analytics.
  • Comply with legal obligations and resolve disputes.

3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Companies that assist with payment processing, shipping, marketing, and IT support.
  • Legal Authorities: When required by law or to protect our rights and safety.

4. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

5. Your Rights
Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Restrict processing of your data or request data portability.

To exercise these rights, contact us at [Insert Contact Email].

6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Security Measures
We implement industry-standard security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy
Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children.

9. Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us
For questions or concerns about this Privacy Policy, please contact us

 

Eligibility for Returns:

Returns are accepted within 7 days from the date of delivery.

The product must be unused, unworn, and in original condition, with all original tags, packaging, and accessories included.

The products should not show any signs of damage, wear, or misuse.


Non-Returnable Items:

Customized or personalized product.

Items marked as “Final Sale” or “Non-Returnable” at checkout.


How to Return:

1. Contact Us: Reach out to our customer service team at contact@petblush.com within 7 days of receiving your order. Please provide your order number and reason for return.


2. Return Authorization: We will send you return instructions and a return authorization.


3. Pack the Item: Please ensure the products are securely packed in their original packaging or a safe alternative to prevent damage during shipping.

4. Ship the Item: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged. We recommend using a trackable shipping service.

 

Refunds & Exchanges:

Refunds: After we receive the returned item, we will inspect it, and a refund will be credited within 5–7 business days. Refunds will be issued to the original payment method.

Exchanges: If you wish to exchange your products for a different model, we will assist with the exchange process once we receive the returned item within 5-7 days. Any price difference or shipping charges will be applicable. The exchange products will be delivered then in the next 5-7 days.